Putting People First® by Distance Learning

One of our most popular training courses.  It is for everyone; specifically for executives, managers, sales and customer service staffs.  Actually, this course brings benefits to everyone regardless their roles.  It can increase the productivities of all internal and external staffs by improving their interpersonal skills, relationship building, management skills, marketing skills, selling skills, self motivation and positive thinking.

With the examples of the successful leaders, the course helps you be successful not only at work but also in managing your personal / family life through maneuvering the interpersonal skills.

This is a two days intensive course that talks about the important issues of Putting People First® - the way to improve your own life and the others'.  Students have one to four weeks to complete this program and can take the advantage of distance learning (correspondence) so that they can work and study at the same time.

Learning Objectives

 

At the end of the course, students will be able to:

 

Ø      Understand the importance of good human relations.

Ø      Become a good leader from examples of successful leaders.

Ø      Improve one’s mental and physical health.

Ø      Motivate one-self and think positively.

Ø      Increase the chances for success.

Ø      Improve relationship with family.

Ø      Understand existence of competition.

Ø      Understand the importance of good customer service.

Ø      Provide good customer service for both internal and external customers.

Ø      Establish and maintain rapport with internal and external customers.

Ø      Motivate and build a team.

Ø      Create a friendly environment where everyone is happy and productive.

 

Course Outline

 

Ø     Importance of Putting People First®.

Ø      Maintenance of Our Mental and Physical Health.

Ø      Common characteristics of a few great leaders.

Ø      How Positive Thinking Affects Results.

Ø      Reactive, Active and Proactive Modes.

Ø      The One Minute Rule.

Ø      Concept of Equilibrium and Competition.

Ø      The Importance of good customer service.

Ø      What makes a customer satisfied?

Ø      Features vs. Benefits.

Ø      Customer expectations.

Ø      Establishing and maintaining rapport.

Ø      Be a leader.

Ø      Saving faces.

Ø      Importance of communications.

Course fee is $950.00, please download registration form from the right or press here.

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