Be a Champion: of Yourself and People Around You (II)

  - 3 hours credit

Introduction

This course is for everyone, specifically for principal brokers, managers, sales and customer service staffs. It helps improving productivity, level of team bonding and quality of service internally and externally through better relationship building, motivation skills, confidence building and positive thinking.

With the examples of the successful leaders, the course helps you be successful not only at work but also in managing your personal / family life through maneuvering the interpersonal skills.

Pre-requisite: Be a Champion: of Yourself and People Around You (I)
 

At the end of the program, students will be able to:

• Understand existence of competition

• Understand the importance of good customer service

• Provide good customer service for both internal and external customers

• Establish and maintain rapport with internal and external customers

• Motivate and build a team

• Create a friendly environment where everyone is happy and productiv

Course Highlights

• Concept of Equilibrium and Competition

• The Importance of good customer service

• What makes a customer satisfied

• Features vs. Benefits

• Customer expectations

• Establishing and maintaining rapport

• Be a leader

• Saving faces

• Importance of communications

Cost (HST not included)

Registration

Please download registration form HERE.

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